Definitions
Client is a person who has expressed their wish to use the services of Mööblimasin OÜ (e.g. submitted an application for entering into an agreement) or who uses or has used a service provided by Mööblimasin OÜ or is in other ways connected to the services provided by Mööblimasin OÜ.
Client Data are all data incl personal data that Mööblimasin OÜ has about the Client.
Data Processor is a person who processes Client Data at the request of Mööblimasin OÜ.
General Provisions
1. Mööblimasin OÜ processes Client Data in accordance with this Procedure for Processing Client Data (hereinafter procedure). The procedure applies to the processing of the Client Data of all Clients of Mööblimasin OÜ, including the client relationships established before this procedure entered into force.
2. Additional or more detailed requirements for processing Client Data may be agreed upon in an agreement concluded with a Client.
3. In the issues not regulated in the procedure, Mööblimasin OÜ is guided by relevant Estonian and EU legislation, primarily by the Personal Data Protection Act, the General Data Protection Regulation of the European Union, and the guidelines of supervisory authorities.
4. Mööblimasin OÜ ensures the confidentiality of Client Data by implementing the necessary organisational, physical, and information technology security measures. Mööblimasin OÜ requires the same of their cooperation partners to whom Client Data is forwarded in accordance with the procedure.
5. Unless the law provides otherwise, Mööblimasin OÜ can unilaterally amend the Procedure for Processing Client Data at any time, provided that they inform the Client of changes on the Mööblimasin OÜ website at mooblimasin.ee at least one month in advance.
Composition of Client Data and Purposes of Processing
6. Mööblimasin OÜ processes the Client Data primarily for the following purposes:
a. personal data (name, personal ID code, data of the identity document, etc.) for the identification of the person and for conclusion of the agreement;
b. contact data (phone number, address, e-mail address, etc.) for communication of information and offers to the Client and for delivering goods;.
7. The main purpose of processing each data category has been given in the previous clause. Additionally, Mööblimasin OÜ processes Client Data to:
a. assess after reviewing the Client’s application whether provision of the service and conclusion of the agreement are possible;
b. administer and perform the concluded agreement. For this, Mööblimasin OÜ may verify the transactions and operations carried out on the basis of the agreement, update the data gathered from the Client, prepare lists of the Client Data, analysed on different grounds (e.g. the list of debtors), collect the debt, etc.;
c. assess the quality of services provided to the Client, incl. conduct client surveys;
d. analyse and forecast Client’s consumption habits, to offer more suitable service and make special offers to them;
e. organise statistical researches and analyses on the market shares and other financial indicators of client groups, product and service;
f. offer services and products of Mööblimasin OÜ, organise marketing campaigns, including lotteries and draws, and offer the services of another partner;
g. manage and mitigate risks and prepare reports;
h. fulfil the obligations established by law (incl. respond to inquiries of state authorities and submit tax returns);
i. protect its rights, including forwarding data to legal advisors and dispute settlement authorities (arbitral tribunal for resolution of insurance disputes, conciliation body, court, etc.).
8. For the purposes listed in clauses 6 and 7, Mööblimasin OÜ processes the data which is publicly available on the Client (e.g. data received from different search engines as well as from the databases of the state and the local government) and received from third parties, if these have been presented to Mööblimasin OÜ considering the requirements of law.
9. After termination of the agreement, Mööblimasin OÜ shall continue processing of the Client Data for meeting an obligation stipulated in the legislation or for preserving the data for the purpose of settling a dispute arising from an agreement concluded with the Client. Mööblimasin OÜ shall preserve Client Data in general for up to 10 years after the termination of the client relationship, i.e. when all agreements concluded with the Client have ended, unless legislation provides a direct obligation to preserve Client Data for another term..
Processing of Client Data Pursuant to Law
10. Mööblimasin OÜ processes the Client Data specified in clause 6 for the purpose of fulfilling the tasks and exercising the rights stipulated in the Personal Data Protection Act, the Accounting Act, and other legislation regulating the activity of the company..
11. Mööblimasin OÜ forwards without the consent of the Client the Client Data to persons to whom they may or are required to disclose the information by law, above all
a. to a court, pre-trial investigation authority, prosecutor’s office, tax administrator, bailiff and other persons specified in laws to perform duties established to these by law;
b. to AS Creditinfo Eesti or to any other payment default registry, if the Client has an outstanding monetary obligation, with the aim to provide information regarding
the payment history of the Client to the users of the registry (e.g. to banks and other creditors). The Clients can familiarise themselves with the Client Data processed in the payment default registry of AS Creditinfo Eesti and the terms and conditions of disclosing and processing, the grounds and extent of forwarding the data, on the website at creditinfo.ee;
Processing of Client Data to Conclude, Perform, or Secure the Performance of the Agreement
12. Mööblimasin OÜ processes the Client Data to conclude, perform, or secure the performance of the agreement, including forward the Client Data to the following persons and the Client shall not consider this kind of forwarding a violation of the obligation to maintain confidentiality (incl. the business secrecy):
a. to a person and organisation who is involved in the performance of the agreement (such as an issuer of e-invoices, translation, printing, communication, and postal service provider, etc.);
b. registrar of a state database (such as the commercial register, population register), if it is necessary to verify the accuracy of Client Data and documents presented to Mööblimasin OÜ and ensure their timeliness;
c. to a person providing services to Mööblimasin OÜ (such as an auditor, providers of IT, archiving, and legal assistance services, customer survey provider, etc.);
d. to creditors, providers of collection services, and other third parties with whom Mööblimasin OÜ holds negotiations to transfer an agreement or assign the claims arising from the agreement;
Other Cases of Processing Client Data
13. Mööblimasin OÜ processes the Client Data upon the Client’s consent in order to
a. conduct marketing campaigns, lotteries and draws, research consumer habits and satisfaction, and offer and advertise to the Client all services of Mööblimasin OÜ; for that purpose, Mööblimasin OÜ may make inquiries from registers and data registries. Offers may also be based on the decisions made by the information systems of Mööblimasin OÜ without the interference of natural person (automated processing). The Client may request the reviewing of the decision if they do not agree with the offer or the data it is based on;
b. offer and advertise the products or services of another contractual partner.
c. The Client may withdraw the consent stated in clause 13, as well as to refuse the advertisements and offers at any time by informing Mööblimasin OÜ thereof. Information about waiving the advertisements and offers is also included with every electronically sent offer or advertisement.
Client’s Rights upon Data Processing
14. The Client may request Mööblimasin OÜ for information concerning them and demand rectification of their data if these have changed or are inaccurate for any other reason. The Client is required to submit this request to Mööblimasin OÜ in a format which can be reproduced in writing, if necessary.
15. Mööblimasin OÜ shall reply to the submitted claim within the deadlines provided by legislation, but no later than within one month from the day of receiving the claim. If circumstances need to be clarified and checked before replying, Mööblimasin OÜ may extend the deadline of replying.
16. The Client may demand from Mööblimasin OÜ the termination of processing their data, except if the right and obligation to process the data is foreseen by law or if this is necessary to perform or secure the performance of the agreement concluded with the Client.
17. Any disputes related to processing Client Data will primarily be solved through negotiations. If an agreement is not reached, the Client may submit an inquiry to the Estonian Data Protection Inspectorate or file a complaint with a competent court.
